Shipping policy

Delivery Policy & Shipping policy

At The Feel Good Family, we are committed to providing a seamless delivery experience for our digital and physical products. Below are the details of our delivery/shipping processes:

eBooks

Delivery Process:

  • Upon successful purchase, customers will receive a confirmation email with a download link to access the eBook.
  • The email will be sent to the address provided during checkout, typically within minutes of the transaction.
  • If you encounter any issues accessing your eBook, please get in touch with our support team at hello@thefeelgoodfamily.com.au
  • The download link is also available on the screen immediately after purchase

Delivery Timeline:

  • eBooks are available for immediate download after purchase. In rare technical issues, delivery may be delayed, but we will let you know as soon as possible.

Customer Support:

  • If you have any questions or issues regarding eBook delivery, please get in touch with our customer support team at hello@thefeelgoodfamily.com.au. We are here to help you right away.

Physical Products

Note: We currently do not sell physical products, but this section outlines our future policy.

Order Processing:

  • Orders for physical products will be processed within 1-2 business days.
  • Customers will receive an order confirmation email with tracking information once the order is shipped.

Shipping Options:

  • We offer standard and expedited shipping options. Details on shipping costs and delivery times will be provided at checkout.

Delivery Timeline:

  • Standard shipping: Estimated delivery within 5-7 business days.
  • Expedited shipping: Estimated delivery within 2-3 business days.

Shipping Costs:

  • Shipping costs will vary based on the selected shipping method and destination. These costs will be calculated and displayed during the checkout process.

Customer Support:  If you have inquiries about physical product delivery, please get in touch with our customer support team at hello@thefeelgoodfamily.com.au.

Policy Visibility:

  • This return policy is accessible via the footer of our website, on the FAQ page, and during the checkout process to ensure customers are aware of our terms before making a purchase.